Tuesday, October 25, 2005
F.E.A.R. Support
Yesterday I logged a support query with the F.E.A.R. support people. I got an auto-generated message telling me that they cared, and a real person would get back to me in 24-48 hours.
This morning I got a message from them. The guy pointed me to a couple of KB articles, and said if they didn't help, send him a dump of my system info. Unfortunately, the articles weren't very useful - one was the Black Screen article that I'd already gotten past (which I'd mentioned in my original message), and the other was about video card issues. But it was still nice to hear back from a real person.
I described how I'd fixed my problem, and offered some more details if he wanted to use it to update the Knowledge Base. It will be interesting to see if I hear back.
This morning I got a message from them. The guy pointed me to a couple of KB articles, and said if they didn't help, send him a dump of my system info. Unfortunately, the articles weren't very useful - one was the Black Screen article that I'd already gotten past (which I'd mentioned in my original message), and the other was about video card issues. But it was still nice to hear back from a real person.
I described how I'd fixed my problem, and offered some more details if he wanted to use it to update the Knowledge Base. It will be interesting to see if I hear back.
# posted by Simon Dugard @ 10:16 am 
